However, if you initially sign up for a free account, many of the menu items you can see in the dashboard’s main menu won’t actually be enabled for your account unless you upgrade.
#Hubspot customer service full
When you log in to your dashboard via a web browser for the first time, what you see is a dashboard for the full HubSpot suite of software. To get started, create a HubSpot account, which gives you access to HubSpot CRM, not just Service Hub. You also gain access to additional features, including a knowledge base, a variety of survey methods, ticket pipelines, support for multiple currencies, Salesforce integration, custom reports, automation workflows, and more. They also remove limits on email tracking and notifications. Paid plans come with increased quantities of items such as email templates, canned snippets, VoiP call hours, reporting dashboards, files in your resources document library, custom properties to help sort your data, and more.
Not to mention email tracking, email notifications, and conversational bots. It also includes integrations with Gmail, Outlook, Facebook Messenger, and other apps meeting scheduling, email templates for reusing the most useful emails, and “snippets,” reusable answers to most commonly asked questions. Service Hub also includes live chat for your website, a conversations inbox for storing customer questions so that they’re available to your entire team, and detailed reports on closed tickets, agent productivity, and time-to-close. Ticketing, of course, is available for logging customer issues so they can be assigned, organized, and prioritized.
#Hubspot customer service software
The free version of HubSpot Service Hub offers one of the longest lists of features for a free helpdesk software product that we’ve seen. HubSpot Service Hub offers an impressive list of features (Image credit: HubSpot) Features
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